The turn of the year is always a good time to reflect on the past year and look forward to the next. It’s a common demarcation point, and it occurs when we’re collectively given the time to reflect and plan, according to our nature. I know what you’re saying” “If you’re in retail, or emergency services, or in the military on deployment, the maybe I’m not given the time.” However, I think because of the time of year, everybody is doing it, and you can’t help yourself. Actually, serving your customers, community, or country can have special meaning at this time of year.
OK, well maybe not so much in retail. As they say, anybody who says there are “No stupid questions!” has NEVER worked in customer service. You know, retail is a dang hard job, and I truly appreciate everybody who helps me when I’m shopping.With a smile and a kind word, you will always get superior customer service! All you have to do is to distinguish yourself from the a**hole who decided to take out their frustrations on some poor, underpaid retail associate who is constantly bombarded by yet another a**hole! But you have to remember to take the time to take the survey and say nice things. If you REALLY want to reward good customer service, then have the presence of mind to remember the name of the person who helped you, and then take the time to make a positive comment on the survey, or the website. These people get promotions and monetary rewards for this kind of stuff. So, the lesson is: Be nice, and when you get good service, make sure you tell the boss!
Where was I?
Reflections on 2014: I had been planning my remodel since 2012, when my lovely wife and I started discussing concepts and the things that we really wanted out of life, and how our home would reflect that. At the beginning of 2014, I had finished detailed planning and had drawings that I thought were good enough to submit to the city building department for approval. 8 months later, after 3 revisions, I finally got the building permit! Actually, I didn’t wait to get the building permit do start work. I knew that I needed to take out my patio in back, and I wanted to save the bricks and sand. That was a major undertaking which filled the dead time in between the review of the latest plan revision, and answering the comments for the next plan revision. Once I got the building permit, I started in earnest, with site demolition, excavation, and installation of underground services.
What I learned:
- If you don’t follow the prescribed approach in the codes, then you will have to have a licensed engineer sign off on your plans. For a small job, it’s not worth it (and they were kind enough to tell me that). Learn the codes and follow the prescriptive approach.
- Take each “rejection” as an opportunity to improve your design. I can say that my plans have been significantly improved by having reworked them for the building department.
- Detailed planning helps you build faster. My plans have speeded up my work (thus far) in ways that I could not have imagined before.
- Detailed planning does not account for everything. Inevitably, you run into unexpected obstacles. The fittings don’t fit like you expected. You need to change the routing of the conduit to account for other buried services. Remain flexible and adapt. “No battle plan survives first contact with the enemy.” (Field Marshal Helmuth von Moltke.)
- Know when to quit for the day. Something my dad taught me. This is a big project and you have to know your limits. If you push too hard, then quality suffers. It’s OK to have goals, but sometimes (OK , frequently), the goals are too optimistic. There are only so many hours in the day, and you need to take care of yourself. So know when to quit for the day, and make sure that you leave enough time for clean up!
Goals for 2105:
- Don’t get injured. Building can be dangerous if you’re not careful!
- Keep my job. Don’t get too involved in the remodeling at the expense of the day job. Yes, I still have to pay for all of this somehow.
- Go to Smithfield, VA for my wife’s 50th high school reunion.
- Finish the site work. I’m optimistic this will be done by March. But who knows?
- Move out of the master bedroom, and do the demo.
- Build the addition and close in. I’m hoping by July-August. Before the rains come in any case.
- Install A/C. That will be contracted out.
- Install a new roof. Also contracted out.
- Re-stucco the front. Yet more contract work.
- Paint the house. Did I mention contract work?
- Install new electrical service. This will be all me. Wish me luck!
- Don’t take the remodeling too seriously. Yes, it’s important to have goals and to work hard to achieve them, but in the end, this is supposed to be rewarding and it’s important to take pride in one’s accomplishments. Otherwise, I’d be hiring somebody to do all of this!
I wish all of you a very happy New Year, and I hope that you continue to follow my blog. I’m working on an epic post for digging ditches! Stay tuned……